Website Privacy Policy
Last updated: 26 June 2026
Privacy Policy
Open Doors Education Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal
information fairly, lawfully and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
• visit our website (www.opendoorseducation.co.uk);
• enquire about our services;
• book tutoring, dyslexia assessments, educational consultancy or training;
• attend webinars or events;
• subscribe to our newsletter, or
• Otherwise, communicate with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Open Doors Education Ltd is a company registered in England and Wales.
Company Number: 16711584
Registered Office:
19 Glamorgan Road
Kingston upon Thames
KT1 4HS
United Kingdom
Website:
Email:
Telephone:
+44 7377 105 832
Open Doors Education Ltd is the Data Controller responsible for your personal information.
2. What This Policy Covers
This Privacy Policy applies to all personal information collected through:
• our website;
• online enquiry forms;
• discovery calls;
• tutoring enquiries;
• dyslexia assessments;
• educational consultancy;
• school training;
• webinars;
• social media communications;
• email correspondence; and
• any services provided by Open Doors Education Ltd.
This policy does not apply to third-party websites linked from our website. We recommend reading their privacy policies
before submitting personal information.
3. The Information We Collect
Depending on how you use our services, we may collect:
Personal Information
• Name
• Address
• Email address
• Telephone number
Student Information
Where educational services are provided, we may collect:
• Student’s name
• Date of birth
• School or college
• Year group
• Educational needs
• Learning profile
• Dyslexia or other Specific Learning Difficulty information
• SEND information where relevant
• Assessment results
• Progress notes
• Educational reports
Where children are under 18, this information is normally provided by a parent or legal guardian.
Payment Information
We may collect:
• Billing address
• Invoice details
• Payment history
Card payment information is processed securely by Stripe and is not stored by Open Doors Education Ltd.
Website Information
When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies
• Analytics information
4. Children’s Information
Open Doors Education Ltd provides educational services for children and young people.
We understand the importance of protecting children’s personal information and take additional care when processing it.
Personal information relating to children is collected only where necessary to provide educational services and is
normally supplied by a parent, guardian, school or authorised professional.
We process children’s information only where there is an appropriate legal basis under UK GDPR.
5. How We Collect Information
Information may be collected when you:
• complete an enquiry form;
• book a discovery call;
• contact us by email or telephone;
• complete booking forms;
• register for webinars;
• subscribe to our newsletter;
• purchase tutoring or consultancy services;
• complete payments through Stripe;
• book through Calendly;
• attend Zoom meetings;
• communicate with us through social media.
Some information is also collected automatically through cookies and analytics.
6. How We Use Your Information
We use your information to:
respond to enquiries;
• arrange tutoring and educational services;
• provide dyslexia assessments;
• prepare reports;
• communicate with parents, carers and schools;
• arrange consultations;
• process payments;
• manage bookings;
• send appointment reminders;
• improve our website;
• monitor website performance;
• comply with safeguarding obligations;
• ● comply with legal and accounting requirements.
Where you have given consent, we may also send newsletters, educational resources and information about future
services.
You may unsubscribe at any time.
7. Our Legal Basis for Processing
Under UK GDPR we process personal information using one or more of the following lawful bases:
• Performance of a contract
• Legitamate interests
• Legal obligation
• Consent
Where special category information (such as SEND or dyslexia information) is processed, we do so only where permitted
under UK data protection legislation.
8. Marketing Communications
If you subscribe to our mailing list, we may send:
• educational resources;
• newsletters;
• webinars;
• training opportunities;
• company updates;
• new services.
We use MailerLite to manage email communications.
You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email.
9. Who We Share Your Information With
We never sell your personal information.
Where necessary, we may share information with trusted service providers including:
• Stripe (payment processing)
• Calendly (appointment bookings)
• Google Workspace (email, calendars and document storage)
• Zoom (online meetings)
• MailerLite (email marketing)
• Website hosting providers
• Google Analytics
• Meta/Facebook Pixel
Where appropriate and with lawful authority, information may also be shared with:
• schools;
• local authorities;
• educational professionals;
• examination boards;
• safeguarding agencies;
• legal advisers;
• accountants.
Information is shared only where necessary and appropriate.
10. International Transfers
Some of our service providers may store or process information outside the United Kingdom.
Where this happens, appropriate safeguards are in place to ensure your information remains protected in accordance
with UK GDPR.
11. How We Keep Your Information Safe
We take appropriate technical and organisational measures to protect your information.
These include:
• password-protected systems;
• encrypted services, where available;
• secure cloud storage;
• restricted staff access;
• regular software updates;
• secure payment providers;
• confidentiality agreements with subcontractors where appropriate.
Although every effort is made to protect your information, no online system can ever be guaranteed to be completely
secure.
12. How Long We Keep Information
We only keep information for as long as necessary.
Typical retention periods include:
Enquiries
Up to 12 months
Tutoring Records
Up to 6 years after services end
Financial Records
Minimum 6 years to comply with HMRC requirements
Marketing Lists
Until you unsubscribe or request removal
Website Analytics
In accordance with Google Analytics retention settings
Where legal or safeguarding obligations require longer retention, we will retain information accordingly.
13. Your Rights
Under UK GDPR you have the right to:
• access your personal information;
• request correction of inaccurate information;
• request deletion of your information where appropriate;
• restrict processing;
• object to processing;
• withdraw consent where consent is relied upon;
• request transfer of your data where applicable;
• complain to the Information Comissioner Office (ICO).
14. Subject Access Requests
You may request a copy of the personal information we hold about you.
Requests should be made by email to:
We will normally respond within one calendar month.
15. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
• remember preferences;
• understand website usage;
• improve performance;
• analyse visitor behaviour;
• support marketing activities where consent has been provided.
We use:
• essential cookies;
• Performance cookies;
• analytics cookies;
• marketing cookies.
A cookie banner is displayed when you first visit our website, allowing you to manage your cookie preferences.
For further information, please see our separate Cookie Policy.
16. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
17. Data Breaches
If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will comply
with our legal obligations, including notifying the Information Commissioner’s Office and affected individuals where
required.
18. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
Please check this page periodically to ensure you remain informed.
19. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
Open Doors Education Ltd
19 Glamorgan Road
Kingston upon Thames
KT1 4HS
Email: info@opendoorseducation.co.uk
Telephone: +44 7377 105 832
Website: www.opendoorseducation.co.uk
20. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we have the
opportunity to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Telephone: 0303 123 1113